Leading MNC at Samalkha Group on 15th April

We are conducting pool campus drive of Teleperformance (Leading MNC Company) in our college campus

On 15April, 2013 for B.Tech/B.E/MCA/ M.B.A/Any Graduate

Eligibility - Only 2013 Batch can participate.

The CTC will be around Rs. 1.80 lacs p.a.

About  Teleperformance

Teleperformance, the worldwide leading provider of outstanding customer experience at every single opportunity, has been serving companies around the world, providing superior results in managing their customer care, technical support and debt collection operations. In 2012, the Teleperformance Group achieved €2.347 billion revenues (US$3.018 billion - Using 2012 average exchange rate of 1€= 1,286 USD).

The Group operates about 100,000 computerized workstations, with more than 138,000 employees across 270 contact centers in 46 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.

BASIC SKILLS REQUIRED

Sound knowledge of Computers and Laptops

Sound knowledge of operating systems – XP, Vista, Windows 7

Sound knowledge of computer hardware components – CPU, Motherboard, RAM, HDD, Modem

Good working knowledge of the Internet

Advance troubleshooting skills for Atleast one of the following:

Computer Desktop, including Internal Hardware

Computer Laptop, including Internal Hardware

One of the Operating systems from the following:

XP, Vista, Windows 7

JOB DESCRIPTIO

Provide Voice based troubleshooting support to customers over remote software and resolve Technical queries based on customer’s query.

Deliver Technical Support to Net gear customers over remote troubleshooting and chat support.

This can be related to any computer/peripherals/networking related issues.

They will also be responsible for handling customers’ post registration technical queries, providing post-sale customer service.

Help in achieving SLA’s specially AHT and FCR

Communicate Quality standards and maintain customer satisfaction Index.

Mentor and train the agents on latest issues

Should come up with new troubleshooting techniques

 

REPORTING TIME: 09:30 AM ONWARDS (REGISTRATION/REPORTING)

VENUE        :  SEMINAR HALL, A2 BLOCK, SAMALKHA GROUP OF INSTITUTIONS, 01, HATHWALA     ROAD, SAMALKHA, DELHI NCR, HARYANA -132115

If you are interested and want to send your student so kindly Contact us Amit Sinha - 09996640075,Vishal Dora - 09996640016